FY2022

COMMUNICATIONS OFFICE

Communications Office The Communications Office serves as the central point of contact for internal and external communications at the City. The Communications Team coordinates media, informational efforts and promotional campaigns, maintains the City’s public website and employee intranet, manages social media, and collaborates with our Cable staff to create and share photography and video content for television, social media, and general City news. The team coordinates with City staff to share and advise on policies and procedures, publicizes city and community events, participates in local events to engage the public and provide information about the City, while also supporting customer service functions throughout the organization through an online customer service portal. The division also provides creative services and Communications support throughout the organization, and staffs the front lobby information desk, which serves as the customer service hub of City Hall. Cable TV Office Cable TV Administration oversees Cable TV Office operations, provides a complaint resolution service for subscribers to the local cable company, and supports other local cable access television channels. Administration also serves as staff for the Iowa City Telecommunications Commission (ICTC) and conducts special projects such as research or community surveys. Administration monitors changes in Federal and State laws and regulations and relevant legal decisions related to cable television. Cable staff produces local government and community video programming including public meetings and presentations, regularly featuring the Iowa City City Council and the Iowa City Foreign Relations Council; balanced political programming such as League of Women Voters and other NGO forums; informational programming such as City departmental and community organizational profiles, services, projects, or activities, including a wide variety of local musical performances sponsored by City and non-profit entities; as well as providing weekly and monthly news features that provide information about Iowa City events and initiatives. Cable staff also provides recording of internal training for departments as needed. The Cable TV Office also schedules programming on City Channel 4, operates InfoVision channel 5, an interactive service providing local video programming on demand, manages Channel 4's web presence, which includes live and archived streaming video, and provides video content for City social media outlets. Cable TV Reserves Cable TV’s annual budget includes transfers to an equipment replacement reserve that are used to purchase equipment and supplies, including computer hardware and software.

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