FY2022

REVENUE The Revenue Division is responsible for the customer service, billing, and collection procedures for 26,754 City of Iowa City utility accounts and 200 Landfill accounts. The Division also records and reconciles all City receipts and banking activity. The Division strives to provide excellent customer service and timely and accurate billings to City and Iowa City utility and landfill customers, minimize revenue written off as uncollectible, and accurately record all customer receipts. HIGHLIGHTS Recent Accomplishments: • Increased percentage of customers on E-billing Upcoming Challenges: • Implement Tyler Notify for shutoff notifications • Implement electronic service orders between Revenue and the Water division • Increased percentage of customers paying online and via the IVR system

Staffing:

FY2020

FY2021

FY2022

Total FTE’s

7.88

7.88

7.88

Staffing Level Change Summary: There are no staffing level changes in the fiscal year 2022 budget . Service Level Change Summary: There are no service level changes included in the fiscal year 2022 budget .

Financial Highlights:

Supplies expenditures increased by 79.3% in the fiscal year 2022 budget primarily due to the purchase of two stand-up desks.

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