FY2022

GOALS, OBJECTIVES, and PERFORMANCE MEASURES

Strategic Plan Goal:

Foster Healthy Neighborhoods and Affordable Housing Throughout the City

Provide safe, courteous, and quality transportation services.

Department Goal: Department Objective: Performance Measures:

Increase Rides per Revenue Hour to 35

FY 2022 Estimate

FY 2018 FY 2019 FY 2020 FY 2021 Projected

Riders per Revenue Vehicle Hour

27.77

27.56

21.30

20.00

21.30

Strategic Plan Goal: Department Goal: Department Objective: Performance Measures:

Invest in Public Infrastructure, Facilities, and Fiscal Reserves

Increase fare-box/expense ratio.

Fare-box revenues to cover 30% of operating costs.

FY 2022 Estimate

FY 2018 FY 2019 FY 2020 FY 2021 Projected 22% 21% 16% 15% 16%

Fare-box/Expense Ratio

389