FY2022

GOALS, OBJECTIVES, and PERFORMANCE MEASURES

Foster Healthy Neighborhoods and Affordable Housing Throughout the City, Advance Social Justice, Racial Equity, and Human Rights

Strategic Plan Goal:

The Family Self-Sufficiency (FSS) Program: Promote self-sufficiency and asset development by providing supportive services to participants to increase their employability, to increase the number of employed participants, and to encourage increased savings through an escrow savings program. Assist low income families in bridging the economic gap through building assets, improving employment opportunities, and transitioning from renters of units to owners of homes.

Department Goal:

Department Objective:

Performance Measures:

CY 2020 Projected

CY 2021 Estimate

CY 2017

CY 2018 CY 2019

247 (Revised 2020)

Total Participants

244

240

244

244

% of Participants with Escrow Accounts % of Participants with Increased Income versus Prior Year

88%

92% 92% 92% 92%

63%

65% 64% 64% 64%

FSS Graduates

36

45

39

40

40

Foster Healthy Neighborhoods and Affordable Housing Throughout the City

Strategic Plan Goal:

Affordable Rental Housing: Provide affordable, decent and safe rental housing for eligible low-income families, elderly persons, and persons with disabilities.

Department Goal:

Maintain a scattered sites Public Housing program.

Department Objective:

Performance Measures:

FY 2020 Projected

FY 2021 Estimate

FY 2018

FY 2019 FY 2019

Actual Occupancy Rate for Fiscal Year (Goal – 95%)

94%

90% 91% 95% 98%

CY 2020 Projected

CY 2021 Estimate

CY 2017

CY 2018 CY 2019

% of All Emergency Work Orders Completed within 24 hours (Goal – 100%) Average Number of Calendar Days of All Non-Emergency Work Orders (Goal – < 25 days)

100% 100% 100% 100% 100%

1.3 days

1.5 days

1.5 days 1.5 days 1.5 days

477