FY2022

INFORMATION TECHNOLOGY SERVICES OPERATIONS

In partnership with our clients, we will increase efficiency and productivity through the effective use of Information Technology. ITS Operations The services provided by the Information Technology Services (ITS) Division include server management, legacy system management, software development, system integration, desktop computer management and support, data network design and management, website application development and management, City phone systems support, and fiber optic network design and management. The ITS Division: • Provides standardization, integration, and security for City data systems • Monitors critical services for early alerting to problems • Provides 24x7 support for our clients • Maintains Disaster Recovery site for all City data • Maintains Virtual Environment to reduce hardware costs, increase efficiency of hardware in-use, and augment Disaster Recovery plan for City data • Effectively administers the Replacement Schedule to ensure technology is meeting client requirements • Manages the City video camera system • Supports and enhances e-government services wherever possible • Protects, manages, and creates redundant connections in the fiber optic network • Monitors technology changes for potential cost savings • Perform tasks and design Information Technology Systems that reduce our carbon footprint ITS Equipment Replacement Reserve The ITS equipment replacement reserve is an account for funding capital assets valued at $5,000 or more. The funds collected in this account are dedicated to the replacement of the designated item after the funds are collected in full to replace it. HIGHLIGHTS Recent Accomplishments: Upcoming Challenges: • Energov Implementation • Implement Cluster services for Email, ESRI, and Database resilience • Expand Horizon view to support remote office workers • Windows Domain Restructuring • Load balancing for application resilience • Storage Area Network Expansion • Expand video camera system • Asset Management system

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