FY26 Proposed Budget

Revenue

The Revenue Division is responsible for the customer service, billing, and collection procedures for 27,257 City of Iowa City utility accounts and 200 Landfill accounts. The Division also records and reconciles all City receipts and banking activity. The Division strives to provide excellent customer service and timely and accurate billings to City and Iowa City utility and landfill customers, minimize revenue written off as uncollectible, and accurately record all customer receipts.

General Fund Activities:

• The Revenue division is responsible for the customer service, billing, and collection procedures City utility customer accounts and landfill customer accounts. The division also records and reconciles all City receipts and banking activity .

Recent Accomplishments:

Upgraded to Munis 2021.12.

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• Upgraded to a new version of the meter reading software. • Decreased the number of estimated utility bills.

Upcoming Challenges:

Change credit card processors.

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• Work with Tyler Support to get outstanding Munis tickets resolved. • Promote the Utility Donation Program.

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