Final FY25 Adopted Budget

Information Technology Services

The Information Technology Service (ITS) Division: • Provides standardization, integration, and security for City data systems • Monitors critical services for early alerting to problems • Provides 24x7 support for our clients • Maintains Disaster Recovery site for all City data • Maintains Virtual Environment to reduce hardware costs, increase efficiency of hardware in use, and augment Disaster Recovery plan for City data • Effectively administers the Replacement Schedule to ensure technology is meeting client requirements • Manages the City video camera system • Supports and enhances e-government services wherever possible • Manages the City’s fiber optic network • Monitors technology changes for potential cost savings • Perform tasks and design Information Technology Systems that reduce our carbon footprint • ITS Operations includes server management, legacy system management, software development, system integration, desktop computer management and support, data network design and management, website application development and management, City phone systems support, and fiber optic network design and management. • ITS Equipment Replacement Reserve is an account for funding capital assets valued at $5,000 or more. The funds collected in this account are dedicated to the replacement of the designated item. Information Technology Services Fund Activities:

Recent Accomplishments:

• Move all staff MFA services to Microsoft Azure Services. • Upgrade Munis and Energov applications to the latest version. • Upgrade GIS services to internal management and external access. • Implement stringent security standards for internal and external access to data. • Upgrade video monitoring infrastructure and software.

Upcoming Challenges:

• Upgrade of network infrastructure switches. • Upgrade of wireless infrastructure. • Laserfiche infrastructure and software upgrade. • VMware infrastructure and software upgrade. • Data storage management infrastructure and management software upgrade. 105