Master Proposed Book FY2023

Recent Accomplishments: • Changing how the City does business and communicates with the public during COVID • Administer the City Zoom account to make virtual meetings accessible to the public; provide staff support • Created Facebook Live video updates in multiple languages during pandemic onset • Reimagined annual events to provide virtual experiences • Implemented ADA accessible web forms to continue business online • Began coordinating the audio-video recording and distribution of City board, commission, and committee meetings • Began captioning all video programming archived on citychannel4.com and on the City Channel 4 YouTube channel • Continued production of the Community Connection program, focusing on current issues, upcoming events, and new City initiatives; featuring staff from City departments, representatives of local organizations, and other community leaders. 63 of these programs were produced from March 2020 through September 2021. • City Channel 4 staff won third place for its citychannel4.com website in a national competition within the category of Government Access Station Website

Upcoming Challenges: • New website • New customer service reporting app – Tyler311 • Increased engagement with marginalized community • Increased engagement with student population

• Creative solutions for video coverage of virtual and hybrid events • Increased Equity & Human Rights focus on initiatives – Equity toolkit • Continued conversion of forms to ADA compliant versions, will improve website accessibility • ADA compliance in design and website • Improve public safety and social services messaging • Further exploration of ways to utilize video content to appeal to and engage a diverse population

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